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Title
Text copied to clipboard!Program Manager Operations Standards
Description
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We are looking for a Program Manager Operations Standards to lead the development, implementation, and continuous improvement of operational standards across our organization. This role is critical in ensuring consistency, efficiency, and quality in the execution of programs and services. The Program Manager will collaborate with cross-functional teams to define best practices, monitor compliance, and drive operational excellence.
The ideal candidate will have a strong background in operations management, program development, and process optimization. They will be responsible for creating and maintaining documentation, training materials, and performance metrics to support standardization efforts. This role requires excellent communication skills, strategic thinking, and the ability to influence stakeholders at all levels.
Key responsibilities include evaluating current operational procedures, identifying areas for improvement, and implementing standardized processes that align with organizational goals. The Program Manager will also lead audits and assessments to ensure adherence to established standards and provide recommendations for corrective actions when necessary.
In addition, the Program Manager will play a key role in change management initiatives, helping teams adapt to new processes and technologies. They will work closely with leadership to align operational standards with business objectives and ensure that all programs are delivered efficiently and effectively.
This position offers the opportunity to make a significant impact on the organization by enhancing operational performance, reducing variability, and promoting a culture of continuous improvement. If you are a detail-oriented, results-driven professional with a passion for operational excellence, we encourage you to apply.
Responsibilities
Text copied to clipboard!- Develop and implement operational standards across departments
- Monitor compliance with established procedures and guidelines
- Collaborate with cross-functional teams to define best practices
- Conduct audits and assessments to ensure standard adherence
- Create and maintain documentation and training materials
- Analyze performance data to identify improvement opportunities
- Lead change management initiatives related to operations
- Provide guidance and support to teams on standard implementation
- Align operational standards with organizational goals
- Report on program performance and recommend enhancements
Requirements
Text copied to clipboard!- Bachelor’s degree in Business, Operations Management, or related field
- 5+ years of experience in operations or program management
- Strong knowledge of process improvement methodologies
- Excellent communication and interpersonal skills
- Proven ability to lead cross-functional teams
- Experience with data analysis and performance metrics
- Detail-oriented with strong organizational skills
- Ability to manage multiple projects simultaneously
- Familiarity with compliance and quality standards
- Proficiency in project management tools and software
Potential interview questions
Text copied to clipboard!- What experience do you have in developing operational standards?
- How do you ensure compliance with established procedures?
- Describe a time you led a successful process improvement initiative.
- How do you handle resistance to change within a team?
- What tools do you use to track program performance?
- How do you prioritize multiple projects with competing deadlines?
- What is your approach to training teams on new standards?
- How do you align operational goals with business objectives?
- Describe your experience with audits and assessments.
- What strategies do you use to promote continuous improvement?
